• Absa Contact Centre

    TELEPHONE:

    +233 (30) 2429150 (network charges apply)

    Toll free: 0800 222 333 (for MTN and Vodafone customers only)

  • Absa Bank Ghana Limited

    TELEPHONE:

    +233 (30) 2429150 (network charges apply)

    Toll free: 0800 222 333 (for MTN and Vodafone customers only)

    ADDRESS:

    Absa House
    J.E. Atta-Mills High Street
    Accra
    Greater Accra Region
    PO Box GP 2949

  • Head office

    TELEPHONE:

    0302664903                                                                         

    0302 665385                                                        

    0302 669402                                   

    0302 662396

     

  • Complaints process

    • If you are unhappy about any aspect of our service, you may make your complaint in writing or verbally at any of our branches, or through any of our other listed contact channels.
      We will acknowledge receipt of your complaint within two (2) working days and resolve it within twenty (20) working days. We will advise you of our resolution by any means of communication you may request.
    • If you have not heard from us after twenty working days, or are not satisfied with our resolution of your complaint, you may within twenty (20) working days submit a petition to the Financial Stability Department of the Bank of Ghana either verbally, or in writing, personally or by post.
    • The Bank of Ghana will have twenty (20) working days to conduct an investigation into the matter and issue a decision, which will be binding on us.  
    • The contact details of the Bank of Ghana are:
      • Address: Financial Stability Department, 7th Floor – Cedi House, Accra.
      • Telephone: 0302665252; 0302665005
      • Email address: complaints.office@bog.gov.gh
    • If you are still unhappy about the regulator decision, you may seek legal redress at the courts.
  • Customer experience

    TELEPHONE

    0302429150

    0242435266

    0800222333

  • Fraud risk management

    TELEPHONE

    0302429150

    0800222333

  • Collections and recoveries unit


    TELEPHONE

    Absa Direct and staff loans

    0205388536

    0501550173

    0500685553

    Scheme loan

    0501550154

    0207241664

    Credit card

    0501550144 

    0207241664

    TELEPHONE

    Collections

    0501550144

    0207241664

    Charged off loans

    0271499974

    0244176479

    Post charged off loans

    0501525518

    0500685553

     

  • Card operations

    TELEPHONE

    302668780

  • Credit operations

    TELEPHONE

    Markets

    0302672110

  • Digital and payment

    TELEPHONE

    Credit card

    030 261 1700

    Debit card

    0302429150

     

     

    EMAIL

    Credit card

    contact@absa.africa

    Debit card

    customerexperience.gh@absa.africa

     

  • Payment operations

    TELEPHONE

    Swift and real-time gross settlements (RTGS)

    0302664467

    Cheque clearing

    0302663787